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Privacy policy

Privacy Policy

Our Commitment to You

At EAPLO.COM, safeguarding your privacy is our highest priority. We prioritize privacy in the way we conceive, develop, and create the services and products that you know, value, and adore. Our goal is to earn your complete trust so that you can confidently build meaningful connections, partnerships, friendships, and relationships.

We understand that you place your trust in us when you share your information, and we take this responsibility seriously.

Our Privacy Commitment:

We design all our services and products with your privacy as a paramount consideration. We engage experts from various fields, including legal, security, engineering, product design, and others, to ensure that all decisions we make are rooted in the utmost respect for your privacy.

Our Commitment to Transparency:

Acknowledging that privacy policies often suffer from a lack of information and overly complex language, we have taken the opposite approach. We strive to present our Privacy Policy and related documents in plain, understandable language. We want you to read our policies and comprehend our privacy practices.

Our Commitment to Security:

We are dedicated to safeguarding your data. We continually update our security measures and invest in efforts to enhance the security of your information.

We use Stripe Identity for identity verification. Stripe collects identity document images, facial images, ID numbers, addresses, advanced fraud signals, and information about the devices that connect to its services. Stripe shares this information with us and uses it to operate and improve its services, including fraud detection. You may also choose to allow Stripe to use your data to enhance Stripe’s biometric verification technology. For more information about Stripe Identity, please read their privacy policy.

Privacy Policy

Welcome to EAPLO.COM’s Privacy Policy. Thank you for your interest and for taking the time to review it.

We appreciate your trust in us regarding your information, and we are committed to maintaining that trust. It all begins with ensuring that you understand what information we collect, why we collect it, how it’s used, and your options concerning your information. This Policy outlines our privacy practices using straightforward language, minimizing the use of legal and technical jargon.

This Privacy Policy is effective as of December 24, 2023.

EFFECTIVE DATE: December 24, 2023.

1. Who We Are

EAPLO.COM

” Exquisite Activity – based People Locator ” globally.

2. Where This Privacy Policy Applies

This Privacy Policy is applicable to websites, apps, events, and other services under the EAPLO.COM brand that we operate. For simplicity, we refer to all of these collectively as “our services” in this Privacy Policy.

Some services may necessitate their unique privacy policy. In such cases, the policy specific to that service takes precedence over this Privacy Policy.

3. Information We Collect

Building meaningful connections requires some information about you, such as basic profile details and the types of people you’d like to meet. We also collect information about your use of our services, including access logs. More details are provided below.

Information You Provide:

  • When you create an account, you furnish us with at least your email address, as well as essential details for the service to function, such as your gender and date of birth.
  • When you complete your profile, you can share additional information with us, including your bio, interests, and other personal details, as well as content like photos.
  • If register, you provide us or our payment service provider with financial information such as your debit or credit card number and postal code.
  • When you participate in our promotions, events, or contests, we collect the information you provide during registration or entry.
  • If you contact our customer care team, we collect the information you share during the interaction.
  • Additionally, we process your chats with other members and the content you publish as necessary for the operation of the services.

Information We Receive from Others:

  • Apart from the information you provide directly, we also receive information about you from other members as they use our services, interact with you, or report incidents.
  • We may receive information about you from our partners when EAPLO.COM ads are displayed on their services, and we may also receive information from third parties regarding suspected or convicted bad actors as part of our efforts to ensure the safety and security of our members.

Information Collected When You Use Our Services:

  • When you use our services, it generates technical data about your activity on our platforms, such as which features you’ve used, how you’ve used them, and the devices you use to access our services. For a more detailed breakdown:

Usage Information:

 Using our services generates data about your activity, including when you logged in, the features you’ve used, actions taken, information displayed to you, referring webpage addresses, and ads you’ve interacted with. It also includes your interactions with other members, such as those you connect with and communicate with, the number of messages you send and receive.

Device Information:

We collect information about the device(s) you use to access our services, including hardware and software details like IP address, device ID and type, app settings, app crashes, advertising IDs, and identifiers associated with cookies or other technologies that uniquely identify a device or browser.

4. Cookies and Other Similar Data Collection Technologies

We use cookies and similar technologies, and we may permit others to use them (e.g., web beacons, pixels, SDKs) to recognize you and/or your device(s). For more information on why we use these technologies and how you can better control their use, you may refer to our Cookie Policy.

Note that some web browsers (including Safari, Internet Explorer, Firefox, and Chrome) offer a “Do Not Track” (DNT) feature, which indicates to a website that a user does not want their online activity tracked. The response to a DNT signal varies among websites, as not all browsers offer a DNT option, and DNT signals are not yet standardized. As a result, many businesses, including EAPLO.COM, do not presently respond to DNT signals.

5. How We Use Information

We utilize your information for various purposes, all aimed at delivering and enhancing our services while ensuring your safety and providing you with relevant advertising. Below, you’ll find an elaborate explanation of these purposes, along with practical examples.

A. Managing Your Account and Providing Our Services

  1. Creating and managing your account.
  2. Offering customer support and responding to your requests.
  3. Completing your transactions.
  4. Communicating with you about our services.

B. Facilitating Connections with Other Users

  1. Matching you with other members.
  2. Displaying matched members’ profiles to each other.

C. Introducing New EAPLO.COM Services

  1. Registering you and displaying your profile on new EAPLO.COM features and apps.
  2. Managing your account on these new features and apps.

D. Running Advertising and Marketing Campaigns

  1. Administering sweepstakes, contests, discounts, or other offers.
  2. Measuring the effectiveness of advertising campaigns on our services and marketing campaigns promoting EAPLO.COM off our services.
  3. Communicating with you about products or services that we believe may interest you.

E. Enhancing and Developing Our Services

  1. Administering focus groups, market studies, and surveys.
  2. Reviewing interactions with customer care teams to improve our service quality.
  3. Understanding how members typically use the services to enhance them, such as altering the look and feel or significantly modifying a feature based on member feedback.
  4. Developing new features and services based on requests from members.

F. Preventing, Detecting, and Combating Fraud and Unauthorized Activities

  1. Identifying and addressing ongoing, suspected, or alleged violations of our Terms of Use, including reviewing reports and member interactions.
  2. Designing effective countermeasures against violations of our Terms of Use.
  3. Retaining data related to violations of our Terms of Use to prevent recurrences.
  4. Enforcing our rights, such as our Terms of Use.
  5. Communicating the actions taken to individuals who submit reports.

G. Ensuring Legal Compliance

  1. Complying with legal requirements.
  2. Assisting law enforcement in lawful matters.

To perform these actions described in our Privacy Policy, we rely on the following legal bases:

Providing Our Service to You:

  •  Processing your information for purposes A, B, and C allows us to fulfill our contract with you. For instance, maintaining your account and profile, making it viewable to other members when a match occurs, and recommending other members to you with similar interests are integral to providing to you and other members.

Legitimate Interests:

  • Processing your information for purposes D, E, and F is based on our legitimate interest. We analyze users’ behavior to enhance our offerings, suggest offers we believe will interest you, promote our services, ensure member safety, and enforce our rights, assist law enforcement, and defend against legal actions.

Compliance with Applicable Laws and Regulations:

  •  Processing your information for purpose G is necessary to comply with relevant laws and regulations, as well as to demonstrate our adherence to them. We retain data as required by accounting, tax, and other statutory data retention obligations, and to respond to valid access requests from law enforcement.

Consent:

  • When you provide information considered “special” or “sensitive” in certain jurisdictions, such as your sexual orientation, you’re consenting to our processing of that information according to our Privacy Policy. Occasionally, we may request your consent to collect specific information or use your data for particular reasons. You can withdraw your consent or deleting your content, as applicable.

6. How We Share Information

Our primary objective is to assist you in establishing meaningful connections. Consequently, sharing information is often with other members. Here’s how we share information:

With Other Members:

 You share information with other members when you voluntarily provide information on the service. Please exercise caution with the information you share to ensure it aligns with your comfort level.

If someone reports an issue involving you, we may communicate the actions taken to the reporting individual.

With Service Providers and Partners:

We collaborate with third parties to operate and enhance our services. These partners help us with various tasks, including data hosting, analytics, customer care, marketing, advertising, payment processing, and security operations. We may also share limited, non-human readable information with advertising partners.

We have stringent vetting processes in place for our service providers and partners. They must adhere to strict confidentiality obligations.

For Corporate Transactions:

 If we are involved, either wholly or partially, in activities like mergers, sales, acquisitions, divestitures, restructurings, dissolutions, bankruptcies, or other changes in ownership or control, we may transfer your information.

With Law Enforcement or When Required by Law:

We may disclose your information as necessary to comply with legal processes, prevent or detect crime, and protect the safety of individuals. We also share information to enforce legal rights, protect the rights of our members and business partners, and investigate and prevent illegal activities.

With Your Consent or at Your Request:

We may ask for your consent to share your information with third parties, and we will clearly specify the reasons for such sharing.

We may use and share non-personal information, personal information in hashed, non-human readable form, and geolocation data in de-identified form under the circumstances mentioned above. This information may also be shared with third parties, including advertisers, for the purpose of delivering targeted advertising and analyzing ad effectiveness. We may combine this data with other non-personal information or hashed personal information collected from other sources. For more information on our use of cookies and similar technologies, please refer to our Cookie Policy.

7. Cross-Border Data Transfers

Sharing the information outlined in Section 6 may involve cross-border data transfers to the United States of America and other jurisdictions with differing data processing laws. To safeguard these transfers, we utilize standard contract clauses or other appropriate transfer mechanisms. We are currently reviewing transfers to our vendors and associated legal bases following a recent ruling by the Court of Justice for the European Union concerning data transfers to the USA.

8. Your Rights

We believe in empowering you with control over your personal information. To facilitate this, we’d like to highlight the following options and tools available to you:

Access/Update Tools in the Service:

You can utilize various tools and account settings within the service to access, correct, or remove the information you’ve provided, directly associated with your account. If you have inquiries regarding these tools and settings, please feel free to reach out to our customer care team for assistance.

Device Permissions:

 Mobile platforms may feature permission systems for specific types of device data and notifications, such as contact lists, photos, location services, push notifications, and advertising identifiers. You have the flexibility to modify your device settings to either consent to or decline the collection or processing of the relevant information or the display of specific notifications. Do note that altering these settings might impact the functionality of certain services.

Account Closure:

 Should you wish to cease all information collection, you can achieve this by deleting your account using the corresponding functionality directly within the service.

Furthermore, we want to ensure you are informed of your privacy rights. Here are some key points to remember:

Reviewing Your Information:

Depending on your jurisdiction, applicable privacy laws may grant you the right to review the personal information we maintain about you. This right may go by various names like “right of access,” “right of portability,” or “right to know.” You can exercise this right by submitting a request.

Updating Your Information:

If you believe the information we hold about you is inaccurate or no longer permissible for use and you wish to request its correction, deletion, objection, or processing restriction, please don’t hesitate to contact us.

For your protection and the protection of our members, we may require proof of identity before addressing the above requests. It’s important to note that we may reject requests for various reasons, such as the inability to authenticate you, unlawful or invalid requests, or concerns about trade secrets, intellectual property, or the privacy or other rights of third parties. If you seek information pertaining to another member, like copies of messages you’ve received from them through our service, the other member will need to provide written consent before we release the information. We may also ask for their proof of identity before fulfilling the request. In certain cases, requests to object to or restrict the processing of personal information may not be accommodated, particularly if such requests hinder our ability to provide our services to you. For example, we need your date of birth to ensure you’re of legal age (18 or older) to use our service.

In specific countries, including the European Economic Area and the United Kingdom, you have the right to file a complaint with the appropriate data protection authority if you have concerns regarding how we process your personal information. The data protection authority you contact can be based on your habitual residence, workplace, or the location of an alleged infringement.

9. How Long We Retain Your Information

We retain your personal information only as long as necessary for legitimate business purposes (as detailed in Section 5) and as allowed by applicable law. If you decide to discontinue using our services, closing your account will halt the matching of your profile with other members.

Safety Retention Window:

To ensure the safety and security of our members, we implement a safety retention period of three months after account closure, or one year after an account ban. During this timeframe, we maintain your information in case it is needed to investigate unlawful or harmful activities. The retention during this window aligns with our legitimate interest and that of potential third-party victims.

Post Safety Retention:

After the safety retention period ends, we delete your data and retain limited information for specific purposes, which includes:

a) Retaining data to meet legal data retention obligations. For example, transaction data is kept for 10 years to comply with tax and accounting legal requirements, credit card information for the duration during which the user may dispute the transaction, and “traffic data” or logs for one year to fulfill legal data retention obligations. We also preserve records of consents from members for five years to demonstrate our compliance with applicable law.

b) Maintaining information based on our legitimate interest. This includes customer care records and supporting data, imprecise download/purchase location for five years to support customer care decisions, the existence of past accounts and subscriptions, which we delete three years after the closure of your last account for financial forecasting and reporting, profile data for one year in anticipation of potential litigation, and data necessary to prevent banned members from opening new accounts, for the time required to ensure member safety and vital interests.

c) Lastly, we maintain information based on our legitimate interest when there is an unresolved or potential issue, claim, or dispute necessitating data retention. This may include compliance with legal obligations when presented with valid legal subpoenas or data preservation requests.

10. Children’s Privacy

Our services are designed for individuals aged 18 and above. We do not permit individuals under 18 to use our platform. If you suspect a member is under the age of 18, please report it using the available service mechanism.

11. Job Candidates, Contractors, and Vendor Representatives

We process the personal information of job candidates, contractors, and vendor representatives as part of our recruitment, talent management operations, and management of services provided by contractors and vendors. If you fall into one of these categories, specific terms of this Privacy Policy apply to the processing of your personal information. This includes sections discussing the entity responsible for processing your personal information, transfers of personal information, and the rights you may have under applicable law.

If you are a job applicant, the personal information we process varies based on the position you seek, typically including information from your job application and professional qualifications. We use this information to support the recruitment process, which may lead to an employment contract. For contractors and vendor representatives, we may process identification information and work-related data as necessary for managing our relationship with you and your employer. This is essential for fulfilling service agreements and defending against potential legal claims. Personal information may be shared with service providers assisting with recruitment and technical data processing operations, as well as with Match Group companies. We retain your personal information only for the duration required for these purposes.

12. Privacy Policy Changes

As we continually seek new ways to help you forge meaningful connections and keep our data practices transparent, this policy may undergo changes over time. We will provide notice before substantial changes take effect, giving you the opportunity to review them.